Frequently Asked Questions
ace360 FAQ — Answers to All Your Questions
From opening an account to payments, bonuses, and security — find detailed answers to all important questions about ace360 here.
ace360 is committed to providing the simplest and most transparent online gaming experience for players in Bangladesh. Below, the most frequently asked questions from our players are organized into five categories — Account and Registration, Deposits and Withdrawals, Games and Rules, Bonuses and Promotions, and Security and Responsible Gaming. If you don't find an answer to your question, our 24/7 live chat support is always ready.
Account and Registration
Account Questions
To register at ace360, you need an active mobile number, a valid email address, and your date of birth. The registration process is quick and completed entirely online. Please note that only people aged 21 or above can open an account at ace360.
No, each person may hold only one ace360 account. Attempting to open multiple accounts is considered a violation of the rules and all related accounts may be suspended. ace360 enforces this rule strictly to ensure a safe and fair gaming environment.
Click the "Forgot password?" option on the login page. A recovery link or OTP will be sent to your registered email or mobile number. Use it to set a new password. If you have any trouble, contact ace360's 24/7 live chat support.
Yes, account verification must be completed before a withdrawal can be processed. It keeps your account secure and prevents unauthorized use. Verification can be done easily by submitting a copy of your national ID card or passport.
Deposits and Withdrawals
Payment Questions
Depositing via bKash to ace360 is generally instant — in most cases the funds appear in your gaming wallet within a few minutes. Occasional minor delays may occur due to network issues. The minimum deposit amount is ৳500.
Yes, ace360 fully supports Nagad payments. You can send money easily through the Nagad app or via USSD code. The minimum deposit amount is ৳500 for each method. bKash, Nagad, Rocket, and Upay — all four methods are active at ace360.
The standard processing time for withdrawals from ace360 is 30 minutes to 3 hours. Once the request is approved, the funds are sent promptly to your bKash, Nagad, Rocket, or Upay account. The minimum withdrawal amount is ৳500.
ace360 does not deduct any additional processing fees on its end. However, your mobile banking provider (bKash, Nagad, Rocket, or Upay) may apply their standard transaction fees. Check your payment provider's terms for exact fee details.
It may be possible to cancel a withdrawal request before processing begins. However, once the approval process has started, cancellation is not possible. If you need a quick decision, contact ace360's 24/7 live chat support.
Games and Rules
Game Questions
To bet on BPL (Bangladesh Premier League) matches at ace360, first log in to your account. Go to the Sports section, select Cricket, and choose a current or upcoming BPL match. Select your preferred option from the available betting markets and set your bet amount.
Yes, ace360 offers live in-play cricket betting. You can place bets with real-time odds on international and domestic cricket matches including the T20 World Cup, IPL, and BPL. Odds change quickly during a match, so timing your decision well is important.
Yes, all slot games at ace360 run fully in a mobile browser — no separate app download is needed. Games from top providers including Pragmatic Play, PG Soft, and JILI can be played with an optimized experience on both Android and iOS devices.
RTP (Return to Player) is a figure that shows how much of the total bets a game returns as winnings over a long period. All games at ace360 follow fair play principles. The RTP for each game can be found in the documentation of the respective game provider.
The live casino section at ace360 features games from top providers such as Evolution Gaming and Ezugi. You can enjoy live roulette, blackjack, baccarat, and other games with professional dealers via real-time video streaming directly from their studios. A stable internet connection ensures the best experience.
Bonuses and Promotions
Bonus Questions
After opening a new account at ace360, you receive a 200% bonus on your first deposit, up to a maximum of ৳10,000. For example, depositing ৳1,000 gives you a ৳2,000 bonus, bringing your total balance to ৳3,000. The wagering requirement for the bonus is 25x.
A 25x wagering requirement means you must place bets totalling 25 times the bonus amount before it becomes withdrawable. Example: if you receive a ৳2,000 bonus, you need to place a total of ৳50,000 in bets. Once this condition is met, your winnings can be withdrawn.
The ace360 VIP program has 5 tiers — Bronze, Silver, Gold, Platinum, and Diamond. You naturally move up by playing regularly. Each tier offers higher weekly cashback: up to 0.2% at Bronze, 0.3% at Silver, 0.5% at Gold, 0.6% at Platinum, and 0.8% at Diamond.
ace360 VIP members receive cashback on their net losses each week. The rate varies by tier — Diamond members receive up to 0.8% weekly cashback. Cashback is credited to your account automatically.
ace360 regularly offers special promotions, which may include special bonuses during Eid, Pohela Boishakh, and other occasions. Check the promotions page regularly for the latest offers, or ask via ace360's 24/7 live chat.
Security and Responsible Gaming
Security Questions
ace360 uses SSL encryption technology to keep all transactions and personal information secure. Fair play principles are followed and the outcome of every game is determined by an unbiased random number generator (RNG). Keeping your information and funds secure is ace360's top priority.
No. ace360 is for people aged 21 or above only. Age is verified during account registration and accounts for minors are not approved. Protecting minors is an important part of ace360's responsible gaming policy.
ace360 considers responsible gaming a top priority. If you feel you are losing control of your play, you can request a self-exclusion or set a deposit limit. For help with this, contact ace360's 24/7 Live Chat support or visit the Responsible Gaming page.
For self-exclusion, contact ace360's 24/7 Live Chat support or email [email protected]. Your request will be processed promptly and your account can be temporarily closed for a set period or permanently.
ace360's customer support is available through 24/7 Bengali-language Live Chat. You can also reach us by email: [email protected]. Our team is always ready to help with any issue, question, or request.
Still have questions? Contact support
Our Bengali-speaking support team is by your side 24 hours a day, 7 days a week. Get instant help on any question via Live Chat.
Live Chat
Log in to the ace360 website and start a Live Chat. Get instant responses in Bengali.
Email Support
For detailed inquiries, write to: [email protected]. A reply will be sent as quickly as possible.