ace360 Terms and Conditions

1.1 Parties to the Agreement

These terms and conditions ("Terms") form a legally binding agreement between ace360 ("Platform", "we", "us") and each individual who uses the ace360 website or services ("User", "you", "your"). By accessing the ace360 website, creating an account, or using any of its services, you are considered to have given your full consent to these Terms.

1.2 Scope of the Terms

These Terms apply to all products, services, game categories and promotional offers on ace360. Additional terms may apply to specific products or promotions; in such cases, both documents must be read together. In the event of a conflict, the terms specific to the product will take precedence.

2.1 Registration Requirements

To enjoy ace360's gaming services, you must create a valid personal account. During registration, you will be required to provide the following information:

• Full name (as shown on your national identity card)
• Active email address or phone number
• Date of birth (for age verification)
• Preferred payment method (bKash, Nagad, Rocket or Upay)

2.2 Accuracy of Information

All information provided during registration must be truthful, accurate and complete. If false or misleading information is provided, ace360 reserves the right to immediately close your account and cancel any bonuses or winnings earned. If your information changes, you must contact ace360 promptly to update it.

2.3 Single Account Policy

Each individual may operate only one account. Creating multiple accounts is strictly prohibited and will be treated as bonus fraud. If ace360 detects multiple accounts, all associated accounts may be permanently closed and the entire balance may be forfeited.

3.1 Age Requirement

You must be at least 21 years of age to use ace360's services. By registering, you confirm that you meet this age requirement. ace360 may request age verification documents at any time. Accounts belonging to underage individuals will be closed immediately.

3.2 Geographic Restrictions

ace360's services are intended for residents of Bangladesh. Accessing or using the platform from regions where online gaming is legally prohibited is entirely at the user's own risk. ace360 reserves the right to restrict access for specific regions.

5.1 Deposit Terms

The minimum deposit amount on ace360 is ৳500. Accepted payment methods are: bKash, Nagad, Rocket and Upay. Deposited funds can be used once they are credited to your account. ace360 does not accept bank transfers or third-party payments. Funds deposited through methods other than the approved payment options will not be refunded.

5.2 Withdrawal Terms

The minimum withdrawal amount from ace360 is ৳500. Withdrawal requests are generally processed within 30 minutes to 3 hours. Withdrawal requests may only be made to the same payment method used to deposit funds into the account.

5.3 Withdrawal Delays

Withdrawals may be delayed for any of the following reasons:

• Identity verification (KYC) process not completed
• Bonus wagering requirements not met
• Ongoing investigation into suspicious activity or fraud
• Technical issues with the payment provider's system
• Request submitted outside banking hours under Bangladesh Standard Time (BST, UTC+6)

5.4 Currency and Transaction Policy

All transactions on ace360 are conducted in Bangladeshi Taka (BDT/৳). No currency conversion rates apply. ace360 does not charge any transaction fees; however, the payment provider may apply its own charges, which are the user's responsibility.

6.1 Welcome Bonus

New users on ace360 can receive a 200% bonus on their first deposit, up to ৳10,000. For example, if you deposit ৳1,000, a ৳2,000 bonus will be added, giving you a total balance of ৳3,000.

6.2 Wagering Requirements

A 25x wagering requirement applies to all bonuses. The bonus amount must be wagered 25 times before the bonus balance becomes withdrawable. The timeframe for completing the wagering will be set by ace360 and will be stated in the specific terms of each bonus.

6.3 Bonus Abuse

Bonus fraud or abuse includes but is not limited to:

• Claiming the same bonus using multiple accounts
• Following risk-free betting strategies (arbitrage) to take advantage of bonuses
• Collecting bonuses using accounts belonging to family members or friends
• Using promotional codes that have been cancelled by ace360

If such activity is detected, ace360 may cancel all bonuses and winnings and close the account.

6.4 VIP Program

ace360's VIP program has 5 tiers, with weekly cashback offered at each level:

• Bronze: up to 0.2% weekly cashback
• Silver: up to 0.3% weekly cashback
• Gold: up to 0.5% weekly cashback
• Platinum: up to 0.6% weekly cashback
• Diamond: up to 0.8% weekly cashback

Advancement through VIP tiers depends on the player's activity and contributions. ace360 reserves the right to modify the VIP program terms at any time.

7.1 General Gaming Rules

All gaming activity on ace360 is conducted fairly and transparently. The outcome of every game is determined entirely at random through Random Number Generator (RNG) technology. ace360 does not control the outcome of any specific game.

7.2 Betting Limits

ace360 sets minimum and maximum bet amounts for each game and market. These limits are displayed on the relevant game page. ace360 reserves the right to change these limits at any time. Separate betting limits may apply when using promotional bonuses.

7.3 Prohibited Activities

The following activities are strictly prohibited on ace360:

• Using software bots or automated gameplay methods
• Attempting to win unfairly by exploiting game vulnerabilities or technical errors
• Colluding with others to engage in fraudulent gaming
• Interfering with other players' accounts
• Attempting to carry out cyberattacks or hacking against ace360's systems
• Using the gaming platform for money laundering

7.4 Technical Issues

If a technical issue (such as a server outage or disconnection) occurs during a game, ace360 will attempt to cancel that game round and refund the wagered amount. However, in some cases a decision may be made based on the game log. ace360's decision will be considered final.

8.1 ace360's Commitment

ace360 is deeply committed to responsible gaming practices. We believe that gaming is a form of entertainment and should never be seen as a solution to financial problems. Do not bet beyond your means and always stay within your budget.

8.2 Self-Control Tools

ace360 provides the following features to help players manage their gaming:

• Setting deposit limits (daily, weekly or monthly)
• Setting session time limits
• Temporary or permanent self-exclusion
• Reality check notifications

To use these features, contact us via 24/7 live chat.

9.1 ace360's Rights

ace360 may temporarily or permanently close any account without prior notice in the following circumstances:

• Breach of any provision of these Terms
• Fraudulent or Deceptive Activities
• Providing False Information
• Operating Multiple Accounts
• Requirement to Comply with Legal Guidelines
• Suspicion of Money Laundering

9.2 User Rights

You can contact ace360 at any time to request the closure of your account. It is recommended that you withdraw your balance before closing your account. Balances in accounts closed due to violations of the terms and conditions may be forfeited.

10.1 Copyright

All content on the ace360 website — logos, designs, text, graphics, software, and other elements — is the property of ace360 and is protected by applicable copyright law. Reproduction, distribution, or use of any part of this content without prior written permission from ace360 is prohibited.

10.2 Intellectual Property of Game Providers

The games featured on ace360 are protected by the intellectual property rights of third-party game providers (such as Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming, Ezugi, etc.). ace360 offers these games under license from those providers.

11.1 Service Availability

ace360 is committed to providing the highest quality service; however, the service may be temporarily unavailable due to technical issues, maintenance, or other reasons. ace360 will not be liable for any losses arising from such unavailability.

11.2 Gaming Losses

Gaming is a recreational activity and carries financial risk. ace360 is not responsible for any money lost through gaming. Participation in gaming is entirely at your own risk and discretion.

11.3 Third-Party Connections

ace360 relies on third-party providers for payment processing and gaming software. ace360 accepts limited liability for losses caused by issues with the services of these providers.

12.1 Complaints Process

In the event of a dispute or complaint, please first contact ace360's customer service team. Submit your complaint with a description of the issue and relevant details via our 24/7 live chat or by email. ace360 will endeavor to resolve all complaints within a reasonable timeframe.

12.2 Final Decision

In any dispute regarding game outcomes, transactions, or bonuses, ace360's server logs and records will be considered final evidence. ace360's decision will be considered final and binding.

13.1 Right to Amend Terms and Conditions

ace360 reserves the right to change or amend these terms and conditions at any time without prior notice. Updated terms and conditions will take effect as soon as they are published on the website. It is your responsibility to check this page regularly and stay informed of the latest terms and conditions.

13.2 Changes to Services

ace360 reserves the right to add, modify, or discontinue any service, game, or feature. ace360 will endeavor to notify users in advance of such changes, though this is not mandatory.