ace360 Privacy Policy

1 Introduction and Overview

ace360 is a secure and reliable online gaming platform that offers cricket betting, live casino, slots, and a range of other entertainment gaming experiences for players in Bangladesh. We give the highest priority to protecting the privacy and personal information of our users.

This privacy policy ("Policy") provides a detailed description of how personal information of ace360 platform users ("User", "you") is handled by ace360 ("we", "us", "Platform"). This policy applies to the ace360 website, mobile version, and all related services.

It is important to read and understand this privacy policy in full before you start using ace360's services. If you do not agree with any term of this policy, please refrain from using our services and contact us.

2 Types of Information Collected

ace360 may collect the following types of information:

a) Identity Information

• Full name and date of birth
• National ID card or passport number (for identity verification)
• Username and password (in encrypted form)
• Email address
• Mobile number
• Current address and country

b) Transaction and Financial Information

• Deposit and withdrawal history
• Details of payment methods used (bKash, Nagad, Rocket, Upay numbers)
• Betting and gaming activity history
• Bonus usage and VIP points records

c) Technical Information

• IP address and geographic location
• Browser type and version
• Device type and operating system
• Site browsing history and session data
• Information collected through cookies and similar tracking technologies

d) Communication Information

• Information provided through live chat
• Records of communication via email
• Complaint and feedback information

3 How Information Is Collected

ace360 collects your information in the following ways:

a) Information Provided Directly

When you register with ace360, create an account, manage deposits or withdrawals, claim bonuses, or contact our customer service team, you provide information to us directly. This information is collected with your consent.

b) Automatically Collected Information

Some information is collected automatically while you use the ace360 platform. This includes log file data, cookies, web beacons, and similar tracking technologies. This information is used to improve platform performance and personalise your experience.

c) Information Received Through Third Parties

For the purpose of identity verification or fraud prevention, we may verify information through trusted third-party service providers. In the case of payment processing, relevant transaction information may be received from payment providers (bKash, Nagad, Rocket, Upay).

4 Purpose of Using Information

ace360 uses the information collected for the following purposes:

a) Account Management and Service Delivery

• Creating, managing, and verifying user accounts
• Processing deposit, withdrawal, and betting transactions
• Managing bonuses, promotions, and VIP benefits
• Personalising the gaming experience

b) Security and Fraud Prevention

• Preventing unauthorised access and account fraud
• Complying with anti-money laundering (AML) regulations
• User identity verification (KYC)
• Detecting and investigating suspicious activity

c) Customer Service Improvement

• Providing 24/7 live chat support
• Evaluating and improving service quality
• Resolving user complaints and requests
• Resolving technical issues on the platform

d) Legal and Regulatory Compliance

• Complying with applicable laws and regulations
• Retaining information to fulfil legal obligations
• Assisting in dispute resolution and legal proceedings

5 Sharing Information with Third Parties

ace360 may share information with the following third parties in specific circumstances and only to the extent necessary:

a) Payment Service Providers

The necessary payment information is shared with bKash, Nagad, Rocket, and Upay for transaction processing. This information is used solely for the purpose of completing the relevant transaction.

b) Game Software Providers

To deliver gaming services without interruption, necessary session and gameplay information may be shared with game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others.

c) Identity Verification Services

Information may be shared with trusted identity verification service providers to complete the KYC (Know Your Customer) process. This process is essential for maintaining a safe gaming environment.

d) Legal Authorities

Information may be provided in response to lawful requests from courts, investigative agencies, or government authorities in accordance with applicable law. ace360 always complies with legal obligations.

Outside the circumstances described above, ace360 never discloses your personal information to third parties. All third-party service providers are bound by strict confidentiality agreements.

6 Cookies and Tracking Technologies

ace360 uses cookies and similar technologies to improve platform performance and personalise your gaming experience.

a) Essential Cookies

These cookies are essential for the basic operation of the platform. They are used to maintain login sessions, manage security tokens, and process payments. They cannot be disabled.

b) Functional Cookies

These cookies are used to remember your preferences, language settings, and gaming preferences. They make your experience more convenient each time you visit.

c) Analytics Cookies

These cookies collect information to understand how users interact with the platform. This information helps improve the quality of the platform. The data collected is used for statistical purposes and not for identifying individuals.

Most browsers provide options to control cookies. However, disabling certain cookies may cause some ace360 services to not work properly.

7 Data Storage and Security

ace360 adopts the highest industry-standard security measures to protect your information:

a) Encryption Technology

All your personal and financial information is protected through SSL (Secure Sockets Layer) encryption. High-grade encryption technology is applied both during data transmission and during storage.

b) Access Controls

Only authorised ace360 staff have access to user information. All staff receive strict privacy training and are bound by confidentiality agreements.

c) Security Monitoring

The ace360 security team monitors the platform 24/7 to detect suspicious activity. Regular security audits are conducted to identify and address any potential vulnerabilities.

d) Data Retention Period

ace360 retains your personal information only for as long as it is needed to fulfil the purpose for which it was collected, or as required by legal obligations. After the purpose has been fulfilled or an account is closed, information is securely deleted or anonymised once the applicable legal retention period has expired.

8 User Rights

As a user of the ace360 platform, you have the following rights:

a) Right of Access to Information

You may request a copy of the information we hold about you. ace360 will fulfil this request within a reasonable time.

b) Right to Correct Information

If your account contains incorrect or incomplete information, you may request that it be corrected. Maintaining accurate information is important for safe gaming.

c) Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, some information may be required to be retained due to legal obligations.

d) Right to Object to Processing of Your Information

You can object to the processing of your information for direct marketing or profiling purposes. Your objection will be taken into consideration.

e) Right to Withdraw Consent

You may withdraw your consent for data processing at any time. However, this will not affect the validity of any processing that was completed before the withdrawal.

To exercise any of the above rights, contact us directly. ace360 is committed to responding properly to all legitimate requests.

9 Protection of Minors

ace360 is a gaming platform operated exclusively for users aged 21 and above. We take the privacy and protection of minors very seriously.

ace360 never knowingly collects personal information from anyone under the age of 21. Age verification is mandatory during the registration process, and identity documents are checked in cases of suspicion.

If we are informed that information from a minor has been collected by mistake, we will immediately delete that information and close the associated account. If you have any information regarding this, please contact us.

10 Protection of Payment Information

ace360 pays special attention to protecting financial transaction data. Transactions on our platform are conducted through bKash, Nagad, Rocket, and Upay.

a) Payment Security Measures

• All financial transactions are secured through SSL encryption
• Payment numbers or account details are not stored directly on ace360's servers
• Transaction processing is completed through the respective payment provider's own security systems
• The user's identity is verified for each transaction

b) Fraud Prevention

ace360's dedicated fraud prevention team is always active. Suspicious transactions are automatically flagged, and in such cases additional verification may be required to protect the account.

The minimum deposit amount is ৳500 and the minimum withdrawal amount is ৳500. Withdrawals are generally completed within 30 minutes to 3 hours.

11 Changes to the Policy

ace360 reserves the right to update or change this privacy policy from time to time. If any significant changes are made, you will be notified in the following ways:

• A notice will be displayed on the platform
• An update notification will be sent to your registered email address
• The "Last Updated" date on this page will be changed

If you continue using ace360's services after the changes, you will be considered to have given your consent to the updated policy. Therefore, it is recommended that you review this page regularly.

If you do not agree with the revised policy, stop using ace360's services and contact us to close your account.

12 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us through any of the following methods:

ace360's privacy team generally responds to your message within business days. For urgent matters, it is recommended to use our 24/7 live chat service.